ING - Credible Social Accountability in the Netherlands
Services ING
Business challenge
- Promoting and fostering social accountability amongst Netherlands-based private companies through the Care & Profit Prize.
- Fairly and thoroughly assessing short-listed prize contestants.
Solution
- Partnering with an outside social accountability auditor with a proven methodology.
- Verifying short-listed candidates with onsite accountability assessments. Determining the final nominees based on the auditor’s assessments, plus evaluations against prize criteria.
Benefits
- Overall contest legitimacy and, ultimately, increased prestige.
- For the public, assurance that the contest is fair and un-biased.
- For contestants, confidence that they are receiving equal treatment and consideration.
- For the jury, confidence that it will select the best candidate.
Client: ING
Client industry: banking and insurance
Client size:
112,000 employees worldwide 60 million customers in over 50 countries
Client profile:
ING, a Netherlands-based international company, is one of the top 20 financial institutions worldwide and among the top 10 in Europe.
"
We praise Bureau Veritas for its auditors’ professional and pleasant work manner, as well as their expertise.
"
Philip Drontmann,
Social Accountability Manager at ING
BUSINESS CHALLENGE
With the goal of promoting and fostering social accountability amongst private companies in the Netherlands, ING co-founded the Care & Profit Prize. Every two years, ING grants the award to a “sensible entrepreneur” company that has demonstrated the best sustainable business results and benefits to society. ING decided to partner with an outside corporate social responsibility auditor in order to facilitate the evaluation of contestants in a fair and ethical manner.
SOLUTION
Once all applications are in, the Care & Profit Prize jury selects 10 candidates to thoroughly evaluate. ING selected Bureau Veritas as its partner for this crucial process, given Bureau Veritas’ expertise in social accountability and proven assessment methodology. With their initial application, contestants are required to submit internal social accountability “scans”. Bureau Veritas’ first step is to verify each company’s scan during an onsite visit.
Moreover, Bureau Veritas systematically assesses the same predefined 34 key checkpoints for each company. The checkpoints cover aspects such as the company’s management, corporate policy (mission and vision), quality management system, service portfolio, staff, environment, customer satisfaction, suppliers and overall social accountability. Bureau Veritas then crosschecks the company’s compliance with the Care & Profit Prize criteria. In a compiled document, Bureau Veritas reports these assessments and criteria validations back to the jury, which then uses them to determine the final nominees.
BENEFITS
Overall contest legitimacy is assured through contracting with an outside auditor to verify and assess social accountability scans and contest requirements. For the public, this ensures that the contest is fair and un-biased.
For contestants, because they all undergo the same assessment process and methodology by the same auditor, they are confident that they will receive equal treatment and consideration. The jury rests assured that the prize criteria are valid and has more time to review the Bureau Veritas reports, efficiently determining the winner.Ultimately, the Care & Profit Prize gains prestige and becomes a benchmark for social accountability in the Netherlands.
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