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Hospital in Bratislava - Reinforcing a hospital's quality image with certification

We are extremely satisfied with the added value the certificate has delivered. On all criteria, we rate BVQI’s certification services at the highest level
Juraj Mistrik,
Director, Hospital of the Ministry of Defence, Bratislava

BUSINESS CHALLENGE

As the finest hospital in the Slovak Republic, the Hospital of the Ministry of Defence in Bratislava had the potential to significantly increase its revenues by treating foreign patients. Bratislava's proximity to the Austrian border immediately offered one possibility, especially since healthcare is more affordable in Slovakia. Another market presenting itself to the hospital came in the form of foreign companies with operations in Slovakia. These companies wanted reassurance that healthcare standards for their employees would be at a high level. Such companies had specifically approached the hospital's director stating that internationally recognized certification was a prerequisite for them.

SOLUTION

In order to prove its high standards and reassure the international community, the Hospital sought ISO 9001:2000 certification with BVQI Slovakia. Third party certification was important as a true assurance of independent evaluation of the hospital's facilities in terms of recognized standards. It was also a trusted way to identify the hospital's compliance with Slovakian legal requirements. A thorough auditing process looked at every aspect of the hospital's activities including: food processing, working environment, IT, quality of personnel including surgeons, the examination and testing laboratory, waste management, and supporting processes. On the certificate itself, the scope is described as healthcare delivery in the area of diagnostic, therapeutic and nursing care, consulting and education activities in the field of health care.
It became the first hospital in Slovakia to achieve certification covering all aspects of its operations.

BENEFITS

ISO 9001 certification delivered the hospital with an improved image and ensured confidence in the levels of healthcare services provided. This was key in reassuring potential patients from the many foreign companies based in and near Bratislava. The hospital is now able to compete internationally, providing services to patients from countries such as Austria and the Czech Republic. The hospital also benefited from widespread positive media attention and raised awareness, particularly following the ceremony at which the certificate was awarded on April 27, 2005. The ceremony was attended by many prestigious guests including the hospital's most famous patient, the President of the Slovak Republic Mr Ivan Gasparovic, the Defense Minister, the Mayor of Bratislava, prominent figures from the medical community and the media.

Contact us

BVQI Slovakia

Phone: +421 2 53414165

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> Client: Hospital of the Ministry of Defence, Bratislava

>Client industry: HEALTHCARE

> Client size:
- Over 300 staff
- 180 beds

> Client profile: The Hospital has an established reputation as the best hospital in Slovakia. It provides healthcare services to the general public as well as to military personnel.

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